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FREQUENTLY ASKED QUESTIONS

WHAT IS INCLUDED IN A REGULAR CLEANING?

BATHROOMS: WIPE DOWN COUNTERS AND EVERYTHING ON IT; CLEAN THE MIRROR, SINK, TOILET, SHOWER TUB, AND SHOWER DOOR.

KITCHEN: WIPE DOWN AND DISINFECT THE COUNTERTOPS; CLEAN INTERIOR AND EXTERIOR OF MICROWAVE; SCRUB GRIME OFF THE STOVE AND THE GAS BURNERS; WIPE DOWN ALL THE APPLIANCES AND APPLY STAINLESS STEAL CLEANER WHERE APPLICABLE; DISINFECT THE SINK AND CLEAN THE WINDOW ABOVE IF APPLICABLE; WIPE DOWN EXTERIOR OF CABINETS.

REST OF THE HOUSE: DUST ALL SURFACES,BASEBOARDS, AND WINDOWSILLS; REMOVE COBWEBS; WIPE DOWN TRIM WORK FROM FINGERPRINTS AND DIRT.

VACUUM FLOOR AND CARPET WITH A HEPA VACUUM.

WASH FLOORS WITH A MOP.

WHAT IS CONSIDERED A DEEP CLEAN?

A DEEP CLEAN OR A FIRST TIME CLEAN IS A CLEANING THAT IS DONE IN ORDER FOR A HOUSE TO GET INTO THE CONDITION IT IS NEEDED TO BE IN, IN ORDER FOR US TO BE ABLE TO COME AND DO REGULAR CLEANS AFTER. USUALLY A HOUSE THAT HASN'T HAD A CLEANING DONE IN A WHILE HAS A BUILD UP OF GRIME AND DUST THAT NEEDS A LOT MORE SCRUBBING. TRIM WORK ALSO NEEDS TO BE TAKEN CARE OF SO THAT NEXT TIME WE COME ITS ONLY IN AREAS THAT NEED TOUCH UPS FROM LITTLE FINGERS.  

HOW DO WE ACCEPT PAYMENT?

WE TAKE VENMO, CHECK, OR CASH. PLEASE HAVE PAYMENT DELIVERED BY THE END OF THE DAY OF SERVICE IF PAYING BY VENMO THAT WAY YOU WONT HAVE TO WORRY ABOUT IT LATER.

WHAT IS CONSIDERED "ADDED SERVICES"?

 CHANGING BED SHEETS; LAUNDRY; WASHING DISHES; WINDOW WASHING; VACUUMING COUCH; INTERIOR OF CABINETS, FRIDGE OR OVEN. 

CAN YOU GIVE ME QUOTE WITHOUT SEEING MY HOUSE?

 WE DO NOT QUOTE A HOUSE OVER THE PHONE. EVERY HOUSE IS VERY DIFFERENT EVEN IF IT HAS THE SAME AMOUNT OF BATHROOMS/ROOMS OR SQUARE FOOTAGE. A HOUSE WITH 2 LARGE DOGS WILL TAKE A LOT LONGER TO CLEAN THAN A HOUSE WITH NO PETS. A BATHROOM WITH A TILE SHOWER TAKES TWICE AS LONG TO CLEAN THAN A HOUSE WITH FIBERGLASS SHOWER. 

DO WE DO GIFT VOUCHERS FOR FRIENDS AND FAMILIES?

YES WE HAVE PHYSICAL GIFT VOUCHERS YOU CAN GIFT A FRIEND OR FAMILY MEMBER FOR BIRTHDAYS OR HOLIDAYS. WHAT BETTER GIFT THAN A GIFT OF A CLEAN HOME?

DO WE HELP WITH DECLUTTERING AND ORGANIZING?

YES WE DO! WE CHARGE BY THE HOUR FOR THAT. WE WOULD COME BY AND SPEND THE DAY WITH YOU AND DECIDE WHAT IS NEEDED AND WHAT ISN'T AND THEN WE WILL HAUL IT OFF TO GOODWILL OR THE TRASH. 

WILL I HAVE THE SAME PERSON OR TEAM CLEANING MY HOUSE?

WE UNDERSTAND NO ONE WANTS TO OPEN THEIR DOOR AND SEE A RANDOM CLEANER EACH WEEK SO THAT'S WHY WE TRY OUR BEST TO ALWAYS HAVE THE SAME CLEANER OR A TEAM OF CLEANERS COME TO YOUR HOUSE. THE ONLY TIME IT WOULD CHANGE WOULD BE IF THEY ARE OUT SICK OR YOUR CLEANER HAS MOVED ON TO DIFFERENT OPPORTUNITIES BUT WE ALWAYS LET OUR CLIENTS KNOW AHEAD OF TIME. 

DO WE BRING OUR OWN SUPPLIES AND VACUUM?

YES WE DO BUT IF YOU PREFER FOR US TO USE WHAT YOU PROVIDE THAT'S TOTALLY FINE WITH US. 

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